In Observance of U.S. Holiday, Memorial Day, Agilent Cross Lab/ iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday May 30th, 2022. We will resume regular U.S. support hours on Tuesday May 31st, 2022. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first.

Purdue Healthcare Advisors

Overview of Services

Purdue Healthcare Advisors (PHA) is a not-for-profit outreach initiative for the healthcare industry. PHA is part of the Purdue University-based Regenstrief Center for Healthcare Engineering (RCHE), which serves as a national nucleus for driving high-impact improvement in healthcare delivery by mobilizing the intellectual strengths of Purdue faculty and partners. Originally named the Purdue Healthcare Technical Assistance Program, PHA was created in 2005 by a partnership among RCHE, the Purdue University Technical Assistance Program, and the Indiana Hospital Association.

PHA consults, coaches and trains healthcare professionals in all capacities in both hospitals/health systems and physician practices. We've worked with more than 150 hospitals; trained more than 3,000 healthcare and public health workers; partnered on projects with nearly 100 health departments, and assisted more than 3,000 physicians with EHR Meaningful Use compliance.

PHA has 3 service lines including Process Improvement, Quality Services, and Health IT Security.  For more information, please visit our website at 



Jennifer Goad | Senior Administrative Assistant | 765-496-0566 |

George Bailey | Senior Advisor | Security Service Line Leader | 765-494-7538 |

Natalie Stewart | Senior Advisor - Quality Service | Quality Service Line Leader| 765-496-1265 |



Location and hours of operation

Hours Location

8-5 PM

1435 Win Hentschel Blvd.
Suite 215
West Lafayette, IN 47906

Links and Resources

 Purdue Healthcare Advisors


Name Role Phone Email Location
Randy Hountz
Main Office
Jennifer Goad
Senior Admin Assistant
Main Office